Why we value your privacy: We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers.

We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information: We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. Our website doesn’t use cookies or scripts that are designed to track the websites you visit. We collect your email address when you sign up for one of our newsletters and we ask for your contact information when you buy something from us.

At Unrebel Housing, we follow the seven principles of the UK General Data Protection Regulation (UK GDPR) to ensure your information is handled responsibly and securely.

Here’s what you can expect from us:

1. Lawful, Fair, and Transparent Processing
We only process your personal data when we have a clear legal reason to do so. We will always explain what data we collect, why we collect it, and how it will be used.

2. Purpose Limitation
We collect your data only for specific, explicit, and legitimate purposes related to our work—such as support, rehabilitation, safeguarding, and employment support for ex-offenders. We do not use your data for unrelated reasons.

3. Data Minimisation
We only collect data that is adequate, relevant, and limited to what is necessary for our services. This is especially important for sensitive information like criminal records and risk assessments.

4. Accuracy
We take reasonable steps to keep your data accurate and up to date. If you inform us of any inaccuracies, we will correct them promptly.

5. Storage Limitation
We keep your data only as long as necessary for the purposes we collected it. When it is no longer needed, we securely delete or anonymise your information.

6. Security
We take reasonable precautions to protect your data against unauthorised or unlawful access, loss, destruction, or damage. This includes both technical and organisational measures.

7. Accountability
We can demonstrate our compliance with data protection laws and this policy. We keep records of our data processing activities and regularly review our practices.

If you have any questions about how we handle your data, please contact our Data Protection Lead. You also have the right to request access to your data, ask for corrections, or raise concerns at any time.

What information we hold: When you contact us by email or through our website, we might collect your name, email address and phone number. If you sign up for a newsletter, we may only collect your email address. When you buy something from us, we collect your name, email address, phone number, and a delivery address. All purchases are processed by an off site ecommerce platform like PayPal or Stripe and we never have access to your credit card information.

Where we store your information: When you contact us by email or through our website, we store your information in our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address with MailChimp which is the marketing platform we use. When you buy something, your information is stored in our ecommerce platform. We chose these systems partly for their commitment to security.

What we use your information for: We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you any required information about transactions you make with us.

Who’s responsible for your information at our company: We are responsible for the security of your information. You can contact us by email here or use the contact form below if you have any concerns about the information we store.

Who has access to information about you: When we store information in our own systems, only the people who need it have access. We use standard security protocols to keep your information and ours safe.

How to complain: We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, or anything else about our relationship with you please contact us by email here or use the contact form below.

Changes to the policy: If we change the contents of this policy, those changes will become effective the moment we publish them on our website.